|Monday - Thursday:
||8 a.m. - 5 p.m.
||8 a.m. - 12 p.m.
Our office appreciates your promptness in arriving for your child's dental visit. We reserve a specific time for your child according to their dental needs and level of cooperation. Please be aware that after school appointments are limited and in high demand. It may be necessary for your child to miss school for their dental appointment. Dental appointments are excused absences from school, and we will gladly provide a school excuse for your child.
We value your time and will do our best to remain on schedule throughout the day. We do ask that you please remember that each child in our office is an individual and some may require more patience and "TLC" than others. We experience the occasional emergency, which may cause delays in our scheduling. We ask for your patience and that you please keep in mind that your child may be the next one needing our extra attention.
It is the policy of our office to confirm appointments. We will call one week prior and the day before your child's appointment in an attempt to confirm. If we are unable to reach you, we still require that you call our office to inform us you will be keeping your appointment. In the event that our office is closed, please leave us a message on our voice mail. If you are unable to keep your appointment, we would appreciate at least a 24 hour advance notice. There will be a $25.00 service charge for "no show" appointments. We regret having to implement this policy, but there are numerous children requiring timely care and we would like to accommodate them as soon as possible.
Financial Policies and Dental Insurance Information
Payment for professional services is due at the time dental treatment is provided. Our office accepts cash, personal checks, VISA, MasterCard, and Discover. We are affiliated with Care Credit to provide financing. Currently, we do participate with Delta Dental and Blue Cross Dental. Since sedation and nitrous oxide is typically not covered by dental plans, this fee will be collected in advance to reserve these appointments. If you have any questions, you may speak with the financial coordinator.
If you have a dental plan other than Delta or Blue Cross Dental, we will prepare a claim for you to send for your reimbursement. If you should have a secondary insurance, we will provide you with the necessary information for you to file to your secondary carrier. It is essential that you provide us with accurate information in order to file your claim properly.
Please understand that our office does not have a contract with your insurance company - you do. We are not responsible for how your insurance company processes its claims nor do we know what your dental benefits will or will not pay on a claim. Our office bases treatment on your child's dental needs, not what your insurance will pay. We are providing our professional services to your child, not your dental insurance company. Consequently, you are ultimately responsible for payment of services rendered.
Facts Concerning Dental Insurance
Fact 1 - No insurance pays 100% of all procedures.
Dental insurance is meant to be an AID in receiving dental care. Many parents think that their dental insurance pays 90% to 100% of all dental fees. This is not true! Most plans only pay approximately 50% to 80% of the average total fee. Some pay more, some pay less. The percentage is usually determined by how much you or your employer has paid for the coverage or the type of contract your employer has set up with the insurance company.
Fact 2 - Not all procedures are a covered benefit.
Again, benefits are determined by your employer and no two plans are the same. It is impossible for our office to determine what benefits you are entitled to. It is your responsibility to know your benefits. We will gladly let you know in advance the treatment plan for your child so that you can check your benefits.